My first experience was ok, so I bought two more. HUGE MISTAKE.
They gave the repair shops complete run-around; said my car did not have the covered equipment it clearly had; delayed authorization for 6 weeks; and denied rental because it was not the same date as original diagnosis (their fault). Next contract, we had to go to 6 shops for a diagnosis, and no one could give one that Continental approved. We spend over $600 on the diagnostics, which we never got back. Finally, it was determined the main computer malfunctioned.
Only through repeated and aggravating requests to Continental did anything get done. Work done on our credit card was not reimbursed for another 6 weeks, after many phone calls.
All repair shops said the contract was awful, and more expensive than better ones.
Monetary Loss: $1.